Contact Mindjet Support & Services


Mindjet offers a wide range of online self-service support resources. You may be able to easily resolve your issue through support documentation and through the Mindjet Knowledgebase.

To obtain the best support possible, please follow these pro-active steps to ensure you have the latest product version and understand the system requirements of the product.

  1. Get the Latest Build

    Open Mindjet MindManager, and select "Tools > Updates".

  2. Confirm your System Requirements

    Review System Requirements for all current builds.

  3. Review Mindjet MindManager Help Files

    Please refer to in-product Mindjet MindManager Help for assistance on how to use MindManager. You can find this under "Help > MindManager Help".

  4. Search the Mindjet Knowledgebase

    The Mindjet Knowledgebase contains many helpful solutions for common technical problems. Search the Knowledgebase by keyword, phrase, or description.

  5. Contact Support & Service Online

    Mindjet provides several convenient online forms with which to contact Customer Support & Service.
    Customer Service License key lost or not received, order issues, upgrade questions, general product sales, and license-related questions. You will receive a response as soon as possible.
    Technical Support Installation, product technical issues, and error messages. You will receive a response as soon as possible. Access to the Technical Support Form requires creation of a free Mindjet ID
    Submit a Suggestion Let us know what you think about usability, features, design, Mindjet products, and services. All suggestions are captured, consolidated, and reviewed. Unfortunately, we will not be able to respond directly to all suggestions or submissions.